TERMS & CONDITIONS – DTL Tennis
Policies & Procedures
By signing accepting these terms and conditions, I hereby authorise the staff of DTL Tennis to act for me according to their best judgment in any emergency requiring medical attention. I release DTL Tennis from any and all liability for injury or illness and costs, incurred while undertaking a program or event with DTL Tennis. I agree to DTL Tennis Make Up & Cancellation & Weather Policies. Photographs and Video make be taken and used in promotions by DTL Tennis.
Term Re-Enrollment
Current participants enrolled in DTL Tennis lessons are given priority for the next term. All participants will be automatically re-enrolled for the following term – in the same class on the same day at the same time (unless advised before the start of the term). If you do not wish to continue lessons, please let us know as soon as possible.
Payments Policy
All term fees will be due by the start of the second week of the term, unless discussed about payment plans. Payments must be made through Online bookings, EFT (details on the invoice), or cash in a marked envelope.
Full payment is required by the start of the second week of each term. If the terms of the account exceed 7 days from the Invoice Payment Due Date, a $15 late payment fee will apply.
No late fee will be added if there is a payment plan in place, to be discussed prior to the new term starting.
Refund policy
All term fees will be due by start of the second week of the term, unless discussed about payment plans. No refunds will be given for non-attendance at group or private lessons if notified with less than 24 hours (see make up & cancellation policy). A refund or credit may be offered if you have a valid medical reason which prevents you / your child from attending 2 or more classes in a row.
Make up & Cancellation Policy
Ryan must be notified via text, messenger or phone call, at least 24 hours before cancelling a lesson in order for that lesson to be rescheduled. A maximum of 2 client cancellations per term will be rescheduled, any additional client cancellations will not be refunded or rescheduled.
Lessons can be made up in School Holidays of term for ANZ Hot Shots / Groups, Privates / Semi -Private lessons.
Make-up lessons procedure
We will organise and book your make up lesson and notify you. Make-up lessons must be organised in the same term or following school holidays (no make-up lesson in following term).
Hot Weather Policy
Lessons will be cancelled if higher than 35o C @ Noarlunga, at the time of the lesson. Bring extra drinks on warm days. All lessons cancelled due to weather will be rescheduled or refunded.
Hot Weather Procedure
Where possible your coach will contact you via phone, messenger or text message 30 mins prior to your scheduled lesson to let you know if your lesson/s will be cancelled due to heat. If you do not get a call, text, Facebook post or email, please presume the lesson is going ahead as normal.
Wet weather policy
If lessons are washed out, you will receive a SMS text message informing you of the wash out (as close to lesson time as possible). If you do not receive an SMS message, lessons will be conducted at the usual lesson time. If you have not heard from us, please always assume the lesson is on.
Wet weather procedure
Will be notified 30 mins prior to lesson via text, messenger or by phone call. Groups or Hot Shots will receive a make – up lesson at end of term or in school holidays following the term. Privates / semi – private lessons are pay as you go, no lesson – no payment.
Refund procedure
We will refund by EFT to your preferred account or use it as a discount for next term payment.
Complaints policy
It is our policy to enable customers to provide feedback or raise a complaint about any aspect of our coaching service we provide or the operation of our facilities.
Complaints procedure
You can send an email or text and we will give you a call to discuss your complaint.
Medical & Liability
I hereby authorise the staff of DTL Tennis to act for me according to their best judgment in any emergency requiring medical attention. I release DTL Tennis from any and all liability for injury or illness and costs, incurred while undertaking a program or event with DTL Tennis.
Safeguarding Children Policy
DTL Tennis has a zero – tolerance approach to any form of child-abuse and is committed to ensuring the sport of tennis is a safe and friendly environment for children and young people. We are committed to safeguarding children in our care and strive to ensure those children feel safe and are protected from harm. Our aim is to provide children with a positive tennis experience and
Photography & Video Policy
I acknowledge that DTL Tennis may film, use video analysis and photography during programs, lessons and events. I acknowledge and agree that this usage, including for marketing & promotion purposes, is without compensation or notice to myself. Images may be used on our website, social – media and other promotional material.